You are also responsible for configuring NetSuite to support theTenfold integration. Tenfold user interface (TUI): An agent facing user interface that agents will interact with for identifying callers,viewing recent activities, saving notes, dispositioning calls, etc.Customer ResponsibilitiesYou are responsible for supplying the physical and/or IP connection(s) to NetSuite and LAN and for obtainingand loading any licensing required by NetSuite. Tenfold cloud : A set of web services that receives events from the telephony system and takes further actionsuch as querying and saving to the CRM. RESTlets extend theSuiteScript API to allow custom integrations with NetSuite and improve performance.
RESTlet: Server-side scripts that interact with NetSuite data following RESTful principles. Click-to-dial: A feature in the Tenfold UI that allows agents to click a phone number to dial a contact. If further clarification isneeded, contact RingCentral support at or call 1-88.TerminologyTo ensure a common frame of reference, this guide uses the following terms in conjunction with this NetSuiteintegration: Application programming interface (API): A set of clearly defined methods of communication used by Tenfoldfor reading and writing data. Those who will perform the procedures described in this guide should havea basic level of familiarity with NetSuite APIs, NetSuite administration, general networking, and Tenfold.GoalsThe goal of this document is to provide knowledge, reference, and procedural information necessary tounderstand a proposed NetSuite/Tenfold/RingCentral integration.This document is NOT intended as a specific system or network design document. IntroductionAudienceThis document is directed to customers and prospective customers interested in using Tenfold and RingCentralin an Oracle NetSuite environment. RingCentral for NetSuitePowered by TenfoldAdmin Guide for configuring NetSuite integration1ĬontentsIntroductionInstallationTenfold Account Creation and Dashboard SetupFeature SetupToken-Based Authentication Steps (Optional)RingCentral for NetSuite FAQsSupport2
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